Posted on: 2/24/2014 1:14:52 AM
Excellent customer service.
Posted on: 2/23/2014 11:11:40 PM
Very helpful customer service.
Posted on: 2/23/2014 12:18:47 PM
Great.
Posted on: 2/23/2014 9:28:57 AM
Site is easy to navigate.
Posted on: 2/23/2014 6:29:14 AM
Good
Posted on: 2/22/2014 9:33:54 PM
N/a
Posted on: 2/22/2014 10:39:52 AM
Dear Szul customer service, The Valentine gift I ordered for my wife, and guaranteed by you to arrive on Valentine's Day, arrived today. It was four days late! The five dollar compensation you offer for this incident is disingenuous and insulting. On one of the MOST important romantic days of the year, Szul couldn't keep its advertised promise to deliver a Valentine's day gift within two days. Instead it took six days. You said "Guaranteed delivery by Friday." I say "You should be ashamed." You can check USPS package tracking too. You should know if any ordered gift is going to be delivered late. You should should notify the customer(s) who ordered the gift, apologize proactively and offer some residual compensation. To do so, after the fact is poor performance and a credibility killer for your brand.
Posted on: 2/22/2014 7:57:54 AM
The site was misleading on the chain that came with the pendant.
Posted on: 2/22/2014 6:34:06 AM
2nd purchase from szul, both very satisfactory.
Posted on: 2/22/2014 3:43:59 AM
The sizes are not clear from the pictures. It would be better if the pictures show a wearing pictures of the jewellery just like how they show in amazon to get an understanding of the actual size of the jewellery.
Posted on: 2/22/2014 3:15:22 AM
Average, with too many problems with many items ordered. Most lab created stones were very disappointing.
Posted on: 2/22/2014 3:11:35 AM
Average.
Posted on: 2/22/2014 1:22:37 AM
Ordered a piece with guaranteed delivery by valentines day, the 14th. Received the item on the 18th. Asked what can be done as I was GUARANTEED the product by the 14th, I was given a $5 credit. You guys are the biggest joke ever, and I have already posted negative feedback about you on the blog that I originally heard about you. A huge shame, and overall a hugely dissapointing and negative experience. You should know that one pissed off client is much louder than 20 happy clients.
Posted on: 2/22/2014 12:15:43 AM
Good quality jewelry, and great value!
Posted on: 2/22/2014 12:02:49 AM
Okay.
Posted on: 2/21/2014 5:44:11 PM
OK
Posted on: 2/21/2014 5:38:55 PM
First, the pendant/earrings set arrived without the earrings. So I called the customer service and they promptly shipped the earrings as well.
Posted on: 2/21/2014 5:33:33 PM
Great shopping experience.
Posted on: 2/21/2014 1:45:44 PM
Will do business again
Posted on: 2/21/2014 10:37:58 AM
NA
Posted on: 2/21/2014 10:06:10 AM
I always buy something form SZUl. I will continue to shop this site.
Posted on: 2/21/2014 9:55:01 AM
Rude online customer representative.
Posted on: 2/21/2014 1:50:07 AM
TERRIBLE.
Posted on: 2/21/2014 1:33:52 AM
Fine