Posted on: 1/6/2021 11:17:12 PM

Will shop again . Great deals .

Posted on: 1/6/2021 6:39:38 PM

Bracelet looks NOTHING like the picture!!

Posted on: 1/6/2021 8:42:30 AM

When I ordered for xmas it said it'd make it in time, not true. It arrived 4 days later. I've contacted customer service to return a pair of earring that are loose and won't stay closed, no response but yet I get a survey. Please let me the logic in all that. I should've tried contacting them prior to ordering but my mistake and I won't make it again.

Posted on: 1/5/2021 7:33:11 PM

Sent concerns about the stone falling out after 1 day and absolutely no customer Service. Obviously don’t care about their customers. My first and last order

Posted on: 1/4/2021 3:25:10 PM

Before you buy something the customer service is great. As soon as the money is in, they will never answer you again even if your package doesn't arrive!

Posted on: 1/3/2021 9:47:02 AM

Terrible. Buyer beware. I ordered a expensive necklace and had high hopes. I ordered it in the 13th on Dec. it was promised to be delivered by De. 21st. The 21st came and went and there was no delivery. I understand that sometimes mail can get delayed, so I decided to try and reach out to customer service. There was no customer service. I left 4 Voicemails and sent 3 emails. No response via vm. I finally got an email back one day before Christmas. It did not address any of my concerns. It simply just said it was delivered and en route. Terrible communication. The necklace didn’t arrive until The 30th of Dec. Thanks Szul for ruining my Christmas. I will never use your service again.

Posted on: 1/2/2021 12:51:59 AM

Overall website is absolute disaster because there was a very big issue in your actual availability and stocks shown in website.

Posted on: 12/31/2020 7:40:57 PM

Super nightmare! Never commented, this is the first time to comment! Because I have never met such unreasonable customer service,

Posted on: 12/31/2020 11:51:47 AM

Site is fine

Posted on: 12/31/2020 6:03:31 AM

Site is good, the rest.. so paid for two intl shippings, youve sent in in package. So the invoice for the customs doesnt correspond....etc

Posted on: 12/31/2020 4:02:05 AM

Poor

Posted on: 12/30/2020 11:24:48 PM

Earrings didn’t come with advertised complimentary velvet box

Posted on: 12/30/2020 11:13:30 PM

Need to improve delivery times and consumer needs

Posted on: 12/30/2020 8:03:37 AM

Tried calling customer service several times and just get a recording and no call back -- tried submitting an email complaint and still haven't received a reply - this experience has been awful and I still don't know where my order is - the tracking hasn't been updated in over 11 days - it has been frozen since the 19th - unacceptable and completely unprofessional for a company to not respond at all - give you no information on your order and then send you a survey.

Posted on: 12/28/2020 11:43:55 AM

Already had a pair but a friend liked then so bought a pair for her for Christmas.

Posted on: 12/27/2020 10:44:49 AM

its ok

Posted on: 12/26/2020 10:13:52 AM

Awesome

Posted on: 12/20/2020 3:52:38 AM

Will shop again:)

Posted on: 12/18/2020 9:10:00 PM

Good

Posted on: 12/18/2020 1:37:50 PM

Ted Poley Rocks!!

Posted on: 12/18/2020 4:17:40 AM

Crazy that they want a review before even sending order. Wtf

Posted on: 12/17/2020 6:58:11 AM

Customer service? Calls and emails are not answered!!!!!

Posted on: 12/11/2020 6:19:33 AM

I was billed $3.35 for postage to accept the package. Szul only put 65 cents of postage on a package that required more for that size of package! Won't be buying from them again.

Posted on: 12/11/2020 3:31:11 AM

Very easy site to navigate.