Posted on: 7/24/2016 4:00:37 PM
Posted on: 7/24/2016 2:41:33 AM
Please contact me and let me know what to do in order to replace this ring.
Posted on: 7/23/2016 12:52:54 PM
Almost a 5 year customer. Had product. The relative scale in mm was hard to compare to as it is more common to compare using US measuing units. The chip of emerald was to smell even for a little girls necklace. The chain was very flimsy. When I asked for return I got it but not without problems. Since I outlined the nature of my complaint to your customer service rep I assumed incorrectly that it wood be full satisfaction. I had to pay shipping and insurance for what I didnt like! I was quoted the standard response twice vs asking a supervisor after my first complaint about paying for the return. A missed opportunity. I will look to other line jewelers now. What I got looks " nothing like what I got. Maybe an 1/8" tell and less wide.
Posted on: 7/23/2016 12:40:42 PM
Posted on: 7/23/2016 10:41:13 AM
site was ok they just take forever to deliver. If you want it for Christmas order now.
Posted on: 7/22/2016 3:53:22 PM
Posted on: 7/22/2016 2:58:33 PM
I've not had a disappointment & my great-grands look forward to my visits. They know as they grow there jewelry will equal Great-grandma.
Posted on: 7/22/2016 12:52:49 PM
Posted on: 7/22/2016 10:37:39 AM
We did not contact with a previous order, but the catch didn't hold and the bracelet fell off on three occasions--but luckily made a noise hitting the floor. The part of the catch that slides in didn't stay and we had to pinch the clasp that goes over that to tighten it and make it secure. We have three items from Szul and so far, so good. Maybe you could check that type of clasp on bracelets before shipping.
Posted on: 7/22/2016 10:00:47 AM
Posted on: 7/22/2016 1:48:34 AM
Every single piece of jewelry I have ordered has been of exceptional quality, valued at much higher than what I paid. I cannot get over the beauty of each piece and the lovely packaging. You cannot beat the quality of this jewelry and amazing prices, no matter where you shop. Thank you very much'
Posted on: 7/21/2016 6:33:17 AM
YOU SELL GOOD STUFF
Posted on: 7/19/2016 5:01:38 PM
Very great love thim
Posted on: 7/14/2016 12:22:56 AM
Had to call and have my order shipped after I should have had it in the mail
Posted on: 7/13/2016 10:33:46 AM
still haven't received credit on my credit card for returning the pendant!
Posted on: 7/11/2016 11:41:16 AM
Posted on: 7/11/2016 9:56:49 AM
Customer service was very helpful. I placed the order over the phone because this was a last-minute order, and I was concerned the product would arrive by the date I needed it. Not only did the earrings arrive on time, but my wife loved them. Thank you!
Posted on: 7/10/2016 7:24:20 PM
Posted on: 7/10/2016 7:07:04 PM
Posted on: 7/10/2016 1:32:37 PM
After a week of waiting to receive shipment notice, I had to call to initiate shipment of my order. Quite disappointing when you're ordering gifts for wedding anniversary that required timely shipment.
Posted on: 7/10/2016 1:03:32 AM
Was really impressed
Posted on: 7/8/2016 11:09:34 PM
My wedding band was exactly what I hoped for! It met all of my expectations and arrived quickly!
Posted on: 7/8/2016 5:18:29 PM
Posted on: 7/8/2016 9:38:59 AM
I am struggling to find a matching wedding band for an engagement ring from your company that has been discontinued. I have contacted customer service on multiple occasions and have not received any support or help other than just sending me to a local jewelry store to figure it out on my own.