Services & Policies
If you are not completely satisfied with your purchase, we will be happy to refund, replace, or exchange any item within 30 Days of its purchase through our simple, hassle-free return process.
Simply contact our Customer Service department via email at email@example.com or via telephone at (800) 332-4382 to obtain a RETURN/EXCHANGE AUTHORIZATION NUMBER.
Please write this number on your return label. Packages received without this number are subject to a restocking fee.
Return merchandise via insured shipment
Please feel free to send the package via any convenient method (USPS, Fedex, UPS). We advise that you obtain Insurance and/or tracking services to protect yourself in the unlikely event that the package is damaged or lost in transit. The returned item must be new and unused and must be shipped with all of its original packaging and enclosed materials.
Please send the merchandise to the following address:
<Your Return Authorization Number>
12 East 46th Street
3rd Floor West
New York, NY 10017
Receive your refund
As soon as we have received the returned merchandise, we will gladly refund you the full purchase price of the product. We will refund the purchase price in a payment method equivalent to the method used for purchase. Please allow up to 10 business days for your credit to be processed and issued.
CUSTOM SIZING: If custom sizing is requested and paid for, in the event the product is returned for a refund, the additional custom sizing payment will not be refunded.
Certified Loose Diamond 15 Day Return Policy
All Certified Loose Diamond purchases come with a 15 Day Money Back Guarantee. If for any reason you are not satisfied with your Certified Loose Stone purchase or your customized setting, you have 15 days from date of receipt to contact our Customer Service Department and obtain a Return Authorization Number. The Warehouse must receive the item within 15 Days of original delivery date in order to receive a full refund.
All Certified Stones must be returned with the original Diamond Gemological Grading Certificate. Returns that are not accompanied by the original certificate will be subject to a certification replacement fee ranging between $250 and $500.
Please Note, items that have been engraved do not qualify for a Full Money Back Refund. A 35% Restocking Fee will apply to all returned items that have been engraved.
Should you have any further questions or concerns regarding our return policies, please contact us at firstname.lastname@example.org.