Services & Policies
The TRUSTe Program
Szul Jewelry, Inc. is a licensee of the TRUSTe Privacy Program.
TRUSTe is an independent, non-profit organization whose mission is to build users'
trust and confidence in the Internet by promoting the use of fair information practices.
Because this web site wants to demonstrate its commitment to your privacy, it has
agreed to disclose its information practices and have its privacy practices reviewed
for compliance by TRUSTe. By displaying the TRUSTe trustmark, this web site has
agreed to notify you of:
- What personally identifiable information of yours or third party personal identification
is collected from you through the web site
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and distribution of
- The kind of security procedures that are in place to protect the loss, misuse or
alteration of information under Szul.com control
- How you can correct any inaccuracies in the information.
If you have questions or concerns regarding this statement, you should first contact
our customer service department at firstname.lastname@example.org.
If you do not receive acknowledgment of your inquiry or your inquiry has not been
satisfactorily addressed, you should then contact TRUSTe
http://www.truste.org/users/users_watchdog.html. TRUSTe will then serve
as a liaison with the Web site to resolve your concerns.
Effective on: (05/25/04)
we collect, why we collect it, how it is processed, and with whom it may be shared.
We respect the value of all personal information that you share with us. We appreciate
the fact that you are showing us your trust and confidence, and we promise to live
up to your expectations at all times. We will use your personal information only
to improve your shopping experience on the site, and we will not share your information
with any outside parties, except as outlined in this privacy statement (see "Third
Why we need customer information
The information we request from customers allows us to provide a uniquely personal
and customized online shopping experience. We may request information that we store
for a customer's subsequent visits to Szul. This information enables us to do the
following: verify customer identity so that we can authorize payments; ship orders
to the correct address; contact customers regarding the status of their orders;
allow customers to check the status of their orders, shipments, payments etc.; send
customers information that is pertinent to their online shopping needs.
We are committed to providing customers with the best online services so that they
always have a safe and comfortable shopping experience.
How we collect and use customer information
Currently, Szul gathers customer information -- such as names, billing address,
and e-mail address -- to speed subsequent customer visits. Information is gathered
during the ordering process. Some data may be used for Szul's marketing or promotional
purposes. Szul does not share user information with any affiliates or partners.
The information each customer provides to Szul is securely stored internally, and
is not shared with any outside or third parties, except as outlined in this privacy
statement (see "Third party intermediaries)
The following items discuss in detail how we collect user information at different
locations on the site and the purposes for which the information is used:
a) Order Form:
Our order form allows a customer to create an account at Szul.com. We ask for contact
information such as name, e-mail address, and shipping address. We also ask for
billing information such as billing address and credit card number. We use this
contact information to ship orders and to communicate updates about orders (i.e.
order confirmation e-mail that includes a tracking number so the status of an order
can be checked on the web site). We use billing information to bill the correct
customer for products that have been ordered. If a customer chooses to send a gift,
the recipient's information is used only once to send the purchase to the right
address. Szul sends Registered Users promotional offers and discounts from time
to time via an e-mail notification. If you choose not to receive additional information
from Szul.com, simply click the "Unsubscribe" link upon receipt of your initial
Users can opt-out of receiving the newsletter if they no longer wish to receive
it. In order to end a newsletter subscription, users must notify our customer service
department via e-mail at email@example.com
The "Tell-a-friend" feature uses the friend's e-mail address to send him or her
a one-time-only e-mail about the site. No further communications will be sent.
d) My Favorites:
The "My Favorites" area of the site allows customers to store favorite items they
may wish to purchase at a later date. The information is stored entirely for the
user's benefit: the site does not use this information for any other purpose.
e) Updating/Correcting user information:
Customers may update or correct their information via the "My Account" section on
the site. Customers may also request changes and updates by sending us an e-mail
f) E-mail links:
We use e-mail links located on the "Contact Us" page to allow customers to contact
us directly with any questions or comments they may have. We read every message,
and we try to reply promptly to everyone. This information is used solely to respond
to customer questions or comments. We may file comments to use as we improve our
site, products, and services, or we may review and discard the information.
g) Customize Jewelry Form
We provide Customization Services and offer customers the ability to fill out a
Standard Customization Form which is used to process their request(s). The information
is used to respond to the customer's custom-made product request. We may file the
form to use as we introduce new products to the site that may fit the customer's
needs. We discard the information once we have met customers customization needs.
h) Sweepstakes Entry Form
Szul.com offers a Monthly Sweepstakes which gives participants the opportunity to
win a featured product. Applicants must register by entering their email address
on the Monthly Sweepstakes Form. Each month, email addresses are collected and one
winner is selected at random. The Sweepstakes Winner is contacted via email with
instructions on how to redeem his/her winning prize. The registration form also
includes an opt-in offer to receive additional Newsletters and Offers. All monthly
sweepstakes participants have the ability to Unsubscribe to future promotions, at
which time their identity is deleted and not included on any further distributions.
Customer e-mail addresses
All customers are required to provide a valid e-mail address. This address will
be directly translated into a unique Szul ID (Customer ID) with which customers
may log-on quickly and track their account status. This process also allows us to
respond more rapidly to service requests, questions, or complaints.
enables Szul to process requests with greater speed, thereby providing a fast and
easy shopping experience for our customers.
We tie your personally identifiable information and order history to these cookies.
Should customers choose to set their browsers to reject cookies, features such as
Shopping Cart, My Account, and My Favorites will become inaccessible.
IP address usage
When customers enter Szul's site, we automatically track their last visited URL,
their next visited URL, the type of browser they are using, and their IP address.
This data is collected in order to build site demographics, track user movement
and use, expedite trend analysis, and administer the site. This is not tied to your
Third party intermediaries
Szul promises not to share personal information with any third parties other than
intermediaries involved in the process of completing an online transaction. Such
intermediaries act as links in the order fulfillment chain and do not store, use,
or retain any of the information we give them. Examples include credit card companies,
authorization services, and banks. Please be aware that when you register for our
Affiliate Program, you will be entering your personal information on our third party
secured server site www.ssl.linksynergy.com. This page has the look and feel of
the Szul site for ease of navigation back to our site.
In our effort to ensure safe and secure online shopping experiences, we wish to
share information about our exhaustive user information protection and transaction
a) SSL Encryption:
At any instance when a customer enters personal data while shopping or checking
out of our site, we process the information via secure software technology to guarantee
the safest shopping environment. When the customer is ready to check out from our
site after making a purchase, a Secure Socket Layer (SSL) connection is invoked
to transfer all sensitive data in a safe and secure way. The SSL encrypts the information,
including name, address, and credit card number, so that unauthorized individuals
cannot observe, decode, or misuse it as it is transmitted over the Internet.
b) Credit card protection:
In the unlikely event that an unauthorized use of a customer's credit card is made
while shopping at Szul, credit card companies limit card holder liability to $50.
Szul promises to cover this $50 charge and to help customers to resolve the problem
with their credit card company.
our services. If there are any material changes to our privacy practices and policies,
they will be clearly noted on this page. We shall also inform customers via e-mail
to review this policy periodically, so that they will be aware of improvements that
further protect their privacy and security.
Customer commitment to this policy
By patronizing our site, customers agree to the specific, aforementioned uses of
personal information. Should a customer so desire, the customer may refuse future
communications from Szul. In order to block communications from us, simply let us
know via e-mail at firstname.lastname@example.org
-- we will honor all requests.
Szul's commitment to its practices and policies
We are committed to adhering to and maintaining the highest standards of ethical
practice on this site. Our policies are tailored to meet the specific needs and
concerns of online consumers, and their security and privacy is our utmost priority.
Though we make every effort to preserve user privacy, we may need to disclose personal
information when required by law wherein we have a good-faith belief that such action
is necessary to comply with a current judicial proceeding, a court order or legal
process served on our Web site.
contact us at:
12 E 46 St, Suite 3 West
New York, NY 10017