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Product Customization
Because most of the items listed on the Szul.com website are items we manufacture, we can usually honor customization request. If you are looking for the same item but would like it in a different metal type, stone type or carat weight, we would be more than happy to research your request and let you know availability and pricing. Please email us with the Product ID of the item you would like to customize along with details of your request.
You can email us at customerservice@szul.com or call us toll free at 1.800.332.4382 to speak with a product specialist.
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A beautifully polished Pocket Knife crafted in stunning Sterling Silver
We understand how important it is for you to receive your jewelry purchase promptly and safely. At Szul, our priority is to serve your needs in the manner you request.
Please be sure to review the shipping & processing time listed on your particular product. The processing time of your product is listed directly under product specification beneath the "USA Flag logo" button on your jewelry item's information page. Choosing an Express or expedited shipping method does not mean that the processing and manufacturing time on your product will be faster. Please also keep in mind that "Business Days" do not include weekends or holidays.
Szul offers the following shipping options for every purchase. For your protection, all shipments are insured for their full list price.
*PO Box Orders will be shipped via USPS as per the above shipping options **Some Special Deal Products will be shipped via USPS if Complimentary Shipping is selected
*Please note that any additional customs or import duties must be paid for by the recipient.
In order to serve you better, we would like to explain our shipping policies:
Please note that orders received after 3:00 PM EST will be processed the following business day. While determining the arrival day of your purchase, count business days only. The first shipping day will be the day after your order is processed.
International, PO Box, or APO Military Shipping Service is not available on certified loose diamond purchases made with a Credit Card. Bank Wire Transfer Payment is required for all certified loose diamond orders destined for an International, PO BOX, or APO Military address. All certified loose diamond orders purchased with a credit card must be shipped to a physical address within the United States.
If you have made an alterations request for your purchase -- such as ring or bracelet sizing -- please allow 5 business days to process your special requests.
If you have any further questions or concerns regarding our policies, please contact us at customerservice@szul.com.
Szul wants to make your online purchase of jewelry a convenient and hassle-free experience. We currently accept an array of payment mechanisms, and soon we plan to extend other payment acceptance services.
Please be assured that our online payment acceptance mechanisms are safe and secure. All of your information is kept strictly confidential and is not shared with any outside agencies. You may review our user information privacy and transaction security policies.
We gladly accept VISA, MasterCard, American Express, and Discover for credit card payments.
Szul accepts money order, all money orders must be payable in US dollars.Your order will be shipped once your money order is received.
Szul accepts checks denominated in US dollars as payment for all orders. Checks must be drawn on a US bank, have the customer's name and address imprinted on the check front, with a valid nine-digit bank routing number (ABA code) located at the bottom of the check. Please make your check payable to Szul Jewelry, Inc. and mail to:
Szul.com 12 East 46th Street 3rd Floor West New York, NY 10017
Szul accepts direct wire transfers for both domestic and international orders. To place your order using a wire transfer, please follow the wire transfer steps through checkout. For additional assistance please feel free to contact out Customer Service Department at 1-800- 332-4382
We also accept payments via PayPal and Google Checkout. Please choose the appropriate logo during checkout
Customers can use Gift Certificates for purchases on Szul.com. Gift Certificates issued directly from Szul can be used to purchase any item available on Szul.com. Please visit the following link to purchase a Gift Certificate. *Discounted or Promotional Gift Certificates (inclusive of Gift Certificates issued by a third party) are not valid for use on Certified Loose Diamond purchases.
Should you have any further questions or concerns regarding our payment options, please feel free to contact us at customerservice@szul.com.
If you are not completely satisfied with your purchase, we will be happy to refund, replace, or exchange any item within 30 Days of its purchase through our simple, hassle-free return process.
Szul guarantees 60 days wear-and-tear repairs for all its merchandise. We expedite all repairs and try to return your repaired merchandise within 7-10 business days.
All orders are shipping in our “Szul Signature Packaging”. Most of our Fine Jewelry is shipped in a Velvet Jewelry box along with an outer cardboard box. These boxes are perfect for Gift Giving at the same time great for storing your Jewelry. Our promotional Jewelry is mostly shipped in a lighter cardboard Jewelry box or a Velvet Pouch.
We respect the value of all personal information that you share with us. We appreciate the fact that you are showing us your trust and confidence, and we promise to live up to your expectations at all times. We will use your personal information only to improve your shopping experience on the site, and we will not share your information with any outside parties. Click here to view our complete Privacy Statement.
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