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Guarantee & Security

Customer Satisfaction

You deserve a shopping experience that is satisfying and fun

Szul.com aims to delight you by delivering more than you expect.

Your online shopping experience should always be easy -- and we're working hard to make sure it is. Your concerns and questions matter, so let us know what you think about our products, services, and security. Every time you visit the site, you'll see how we are growing and meeting your needs.

Extended customer service hours

We are online and on the phone to help you through your decision-making process. Please contact us Monday through Friday, 9 a.m.- 8p.m. (EST), Saturday and Sunday 10 a.m. - 5 p.m. (EST).

Your privacy and online security

The personal information that you share with us is protected. We value your security and privacy and appreciate your trust and confidence. We promise to live up to your expectations at all times.

Product guarantee of authenticity and value

All of your purchases from Szul.com are delivered with a product guarantee. We guarantee the quality of all of our merchandise and certify each purchase for its authenticity and value. We certify that your jewelry purchase is made from real gold or platinum with genuine diamonds and/or gemstones as per the quality promised by Szul.com.

Secure, insured deliveries

Our shipping options include free FedEx second day delivery and (for a charge) next day delivery. For your security, all of our shipments are insured for their full value. This spring, we will also begin accepting orders from our international customers.

Celebrate all your precious moments with Szul.com.

Szul.com is more than the jewelry it sells. It is the guarantee of high quality products and wonderful online shopping experiences. Life is full of precious moments -- celebrate them!

Should you have other questions or concerns regarding our site, or if you would like to make any suggestions for ways in which we can improve our service, please contact us at customerservice@szul.com.

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