Services & Policies
Return Policy
Szul offers only the finest jewelry merchandise and ships each purchase with a certificate
that guarantees its quality.
30 Day money-back guarantee
If you are not completely satisfied with your purchase, we will be happy to refund,
replace, or exchange any item within 30 days of its purchase through our simple,
hassle-free return process.
Certified Loose Diamond 15 Day Return Policy
All Certified Loose Diamond purchases come with a 30 Day Money Back Guarantee. If
for any reason you are not satisfied with your Certified Loose Stone purchase or
your customized setting, you have 15 days from date of receipt to contact our Customer
Service Department and obtain an RMA (Return Authorization) Number. The Warehouse
must receive the item within 30 Days of original delivery date in order to receive
a full refund.
All Certified Stones must be returned with the original Diamond Gemological Grading
Certificate. Returns that are not accompanied by the original certificate will be
subject to a certification replacement fee ranging between $200 and $400.
Please Note, items that have been engraved do not qualify for a Full Money Back
Refund. A 35% Restocking Fee will apply to all returned items that have been engraved.
We advise that all returns are shipped via Registered Mail and are insured in the
amount of the original purchase plus shipping charges. For items with a value greater
than $500, we recommend using the United States Postal Service (USPS). Please note
that FedEx and UPS will not insure packages in excess of $500.
Please follow the steps stated below to make any returns:
Contact customer service
For return services, please contact our customer service representatives
at returns@szul.com or (800) 332-4382.
Our service hours are
Monday through Friday 9:00 a.m. to 6:00 p.m. (EST),
Get a return authorization number
Our customer service agent will provide you with a return authorization number for
your return. Please write this number on your return label. Packages received without
this number are subject to a restocking fee.
Return merchandise via insured shipment
Please send the package via insured USPS Priority Mail Service to protect yourself
in the unlikely event that the package is damaged or lost in transit. The returned
item must be new and unused and must be shipped with all of its original packaging
and enclosed materials.
Please send the merchandise to the following address:
Szul, Inc.
<Your Return Authorization Number>
12 East 46th Street
2nd Floor East
New York, NY 10017
Receive your refund
As soon as we have received the returned merchandise, we will gladly refund you
the full purchase price of the product. We will refund the purchase price in a payment
method equivalent to the method used for purchase.
Should you have any further questions or concerns regarding our return policies,
please contact us at returns@szul.com.