Services & Policies

Return Policy

Szul offers only the finest jewelry merchandise and ships each purchase with a certificate that guarantees its quality.

Holiday Return Policy – 30 Day Money Back Guarantee

If you are not completely satisfied with your purchase, we will be happy to refund, replace, or exchange any item within 30 Days of its purchase through our simple, hassle-free return process.

Certified Loose Diamond 30 Day Return Policy

All Certified Loose Diamond purchases come with a 30 Day Money Back Guarantee. If for any reason you are not satisfied with your Certified Loose Stone purchase or your customized setting, you have 15 days from date of receipt to contact our Customer Service Department and obtain an RMA (Return Authorization) Number. The Warehouse must receive the item within 30 Days of original delivery date in order to receive a full refund.

All Certified Stones must be returned with the original Diamond Gemological Grading Certificate. Returns that are not accompanied by the original certificate will be subject to a certification replacement fee ranging between $200 and $400.

Please Note, items that have been engraved do not qualify for a Full Money Back Refund. A 35% Restocking Fee will apply to all returned items that have been engraved.

We advise that all returns are shipped via Registered Mail and are insured in the amount of the original purchase plus shipping charges. For items with a value greater than $500, we recommend using the United States Postal Service (USPS). Please note that FedEx and UPS will not insure packages in excess of $500.

Diamond Wedding Bands Return Policy

Diamond Wedding Bands come with a 30 Day money back return policy. Customers can return one Diamond Wedding Band within a 30 Day period for a full refund. Additional diamond wedding bands returned within the same 30 Day period will be subject to a 25% restocking fee.

Please follow the steps stated below to make any returns:

Contact customer service

For return services, please contact our customer service representatives
at returns@szul.com or (800) 332-4382.

Our service hours are
Monday through Friday 9:00 a.m. to 6:00 p.m. (EST),

Get a return authorization number

Our customer service agent will provide you with a return authorization number for your return. Please write this number on your return label. Packages received without this number are subject to a restocking fee.

Return merchandise via insured shipment

Please send the package via insured USPS Priority Mail Service to protect yourself in the unlikely event that the package is damaged or lost in transit. The returned item must be new and unused and must be shipped with all of its original packaging and enclosed materials.

Please send the merchandise to the following address:

Receive your refund

As soon as we have received the returned merchandise, we will gladly refund you the full purchase price of the product. We will refund the purchase price in a payment method equivalent to the method used for purchase.

Should you have any further questions or concerns regarding our return policies, please contact us at returns@szul.com.