Shipping Policy

We understand how important it is for you to receive your jewelry purchase promptly and safely. At Szul, our priority is to serve your needs in the manner you request.

Processing & Delivery Time

Please be sure to review the shipping & processing time listed on your particular product. The processing time of your product is listed directly under product specification beneath the "USA Flag logo" button on your jewelry item's information page. Choosing an Express or expedited shipping method does not mean that the processing and manufacturing time on your product will be faster. Please also keep in mind that "Business Days" do not include weekends or holidays.

Shipping Options

Szul offers the following shipping options for every purchase. For your protection, all shipments are insured for their full list price.

*PO Box Orders will be shipped via USPS as per the above shipping options
**Some Special Deal Products will be shipped via USPS if Complimentary Shipping is selected

*Please note that any additional customs or import duties must be paid for by the recipient.

Shipping Policies

In order to serve you better, we would like to explain our shipping policies:

Deliveries

Please note that orders received after 3:00 PM EST will be processed the following business day. While determining the arrival day of your purchase, count business days only. The first shipping day will be the day after your order is processed.

International, PO Box, or APO Military Shipping Service is not available on certified loose diamond purchases made with a Credit Card. Bank Wire Transfer Payment is required for all certified loose diamond orders destined for an International, PO BOX, or APO Military address. All certified loose diamond orders purchased with a credit card must be shipped to a physical address within the United States.

Requests for alterations

If you have made an alterations request for your purchase -- such as ring or bracelet sizing -- please allow 5 business days to process your special requests.

If you have any further questions or concerns regarding our policies, please contact us at customerservice@szul.com.

Payment Option

Szul wants to make your online purchase of jewelry a convenient and hassle-free experience. We currently accept an array of payment mechanisms, and soon we plan to extend other payment acceptance services.

Please be assured that our online payment acceptance mechanisms are safe and secure. All of your information is kept strictly confidential and is not shared with any outside agencies. You may review our user information privacy and transaction security policies.

Credit Cards

We gladly accept VISA, MasterCard, American Express, and Discover for credit card payments.

Money Orders

Szul accepts money order, all money orders must be payable in US dollars.Your order will be shipped once your money order is received.

Checks

Szul accepts checks denominated in US dollars as payment for all orders. Checks must be drawn on a US bank, have the customer's name and address imprinted on the check front, with a valid nine-digit bank routing number (ABA code) located at the bottom of the check. Please make your check payable to Szul Jewelry, Inc. and mail to:

Szul.com
12 East 46th Street
3rd Floor West
New York, NY 10017

Wire Transfer

Szul accepts direct wire transfers for both domestic and international orders. To place your order using a wire transfer, please follow the wire transfer steps through checkout. For additional assistance please feel free to contact out Customer Service Department at 1-800- 332-4382

Alternate Payment Methods

We also accept payments via PayPal and Google Checkout. Please choose the appropriate logo during checkout

Gift Certificates

Customers can use Gift Certificates for purchases on Szul.com. Gift Certificates issued directly from Szul can be used to purchase any item available on Szul.com. Please visit the following link to purchase a Gift Certificate. *Discounted or Promotional Gift Certificates (inclusive of Gift Certificates issued by a third party) are not valid for use on Certified Loose Diamond purchases.

Should you have any further questions or concerns regarding our payment options, please feel free to contact us at customerservice@szul.com.

The Szul Advantages

30 Day Money Back Guarantee

If you are not completely satisfied with your purchase, we will be happy to refund, replace, or exchange any item within 30 Days of its purchase through our simple, hassle-free return process.

60 Day Complimentary Repair Service

Szul guarantees 60 days wear-and-tear repairs for all its merchandise. We expedite all repairs and try to return your repaired merchandise within 7-10 business days.

Complimentary Packaging:

All orders are shipping in our “Szul Signature Packaging”. Most of our Fine Jewelry is shipped in a Velvet Jewelry box along with an outer cardboard box. These boxes are perfect for Gift Giving at the same time great for storing your Jewelry. Our promotional Jewelry is mostly shipped in a lighter cardboard Jewelry box or a Velvet Pouch.

Your Privacy

We respect the value of all personal information that you share with us. We appreciate the fact that you are showing us your trust and confidence, and we promise to live up to your expectations at all times. We will use your personal information only to improve your shopping experience on the site, and we will not share your information with any outside parties. Click here to view our complete Privacy Statement.

	I am a delighted customer! Lucinda A, May 19,2013
My daughter loved the earrings!

	I am completely satisfied with my order - I will shop again and again! THANKS Lucinda A, May 19,2013
Was helped very efficiently after my order did not arrive on time!

	Great service & a pleasure to do business with. The quality was great. I will certainly order again from this company. Thank You, Patricia Swider Patricia S, May 19,2013
GREAT A+A+A+A+A+

	Go Szul! Jamal K, May 19,2013
The site is relatively easy to navigate.

	The quality of the diamond is awful, I won't make purchase again, and don't recommend! ellen l, May 19,2013
The customer service is just fine, I have already returned both of my orders, and just waiting for the refund, but I hope it won't happen again, at least please send the same quality diamond as what you described on your website!

You get what you paid for - subpar diamond Juan C, May 19,2013

I ended up returning it. I have shopped at Szul before and althought I am not a jewelry expert I was pleased wih my previous purchase. Right now I have to say it is hit or miss. The return process took long,but in the end I received my money back and customer support was good. Rating my overall experience as a 4, but the diamond itself is more of a 3 for the price paid, 2 if you paid more than $599

	I always shop for jewelry with you all. Good prices, fast service and always beautiful pieces. Laura S, May 18,2013
Really easy to use

	Happy Customer! tarsa p, May 18,2013
Site was easy to navigate. No issues. Everything was as stated on site.

	Gifts for Mother's Day Patti D, May 18,2013
great

	I liked everything I bought.My neice especially liked her necklace for graduation carol r, May 18,2013
The first time I needed help but after that I got it